Contact
Get in touch
We answer e-mails within 24 hours and the phone between 9:00 and 20:00.
Operator
wxy, s. r. o.
- Registered office
- Vlčkova 1036/6
811 05 Bratislava – Staré Mesto
Slovenská republika - Company ID
- 57 786 844
- Registered in
- Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka č. 204163/B
- info@chalettatry.sk
FAQ
What guests ask most often
What are the check-in and check-out times?
The chalet is ready from 15:00. Departure is by 10:00. If the calendar allows it we are glad to arrange an earlier arrival or a later departure – just ask.
Is the hot tub available all year?
Yes. The hot tub is heated and ready throughout the year, winter included. It is drained, cleaned and refilled before every arrival.
How does booking and payment work?
After you send a request we confirm availability within 24 hours and issue a deposit invoice. The booking becomes firm once the deposit is paid; the balance is settled before arrival.
What is the cancellation policy?
Cancel more than 30 days before arrival and the deposit is refunded in full. Between 30 and 14 days we charge 50 % of the stay, under 14 days 100 %. Travel insurance is recommended.
Are parking and utilities included?
Yes. Parking at the chalet, heating, electricity, water, Wi-Fi, bed linen, towels and firewood are all included. Only the final cleaning fee and the local accommodation levy are charged on top.
Can we bring a dog?
Pets are welcome by prior arrangement. Please tell us the size and number of animals when you book.
Can the chalet be booked for a company event?
Yes. The chalet suits smaller corporate retreats, workshops and family celebrations. For longer stays and off-season dates we can prepare an individual offer.
Where exactly is the chalet?
In Tatranská Lomnica in the High Tatras, in a quiet spot at the edge of the village. The exact address and arrival instructions are sent with your booking confirmation.