wxy, s. r. o.

Terms & conditions

1. The operator

Accommodation is provided by wxy, s. r. o., registered office Vlčkova 1036/6, 811 05 Bratislava – Staré Mesto, Slovakia, company ID 57 786 844, entered in: Obchodný register Mestského súdu Bratislava III, oddiel Sro, vložka č. 204163/B (the “operator”).

2. How a booking is made

Submitting the form on this website creates a non-binding booking request. The operator confirms it by e-mail, normally within 24 hours, and issues a deposit invoice. The accommodation contract comes into existence when the deposit is credited to the operator's account.

3. Price and payment

The price shown at booking covers the whole property, utilities, Wi-Fi, bed linen, towels, firewood and parking. Charged on top are a final cleaning fee of €90 per stay and the local accommodation levy of €1.5 per adult per night.

The deposit is 50 % of the price and is payable within 5 days of confirmation. The balance is due no later than 14 days before arrival, or immediately for last-minute bookings.

4. Cancellation

• More than 30 days before arrival – the deposit is refunded in full.
• Between 30 and 14 days before arrival – a cancellation fee of 50 % of the price.
• Fewer than 14 days before arrival, or no-show – a cancellation fee of 100 % of the price.

Travel insurance including cancellation cover is recommended. For bookings made through Booking.com or Airbnb, that platform's cancellation policy applies.

5. Arrival and departure

The chalet is ready from 15:00 on the day of arrival; departure is by 10:00. Other times can be arranged subject to availability.

6. House rules

• The maximum occupancy is 10 guests. Additional guests require the operator's prior consent.
• The property is non-smoking. Smoking is permitted outdoors only.
• Pets are allowed by prior arrangement.
• Quiet hours are from 22:00 to 7:00.
• Use the hot tub in accordance with the instructions displayed beside it. Use is at your own risk; children only under adult supervision.
• Guests are liable for damage caused to the operator's property during the stay.

7. Complaints and dispute resolution

Please report any shortcomings to the operator without delay during your stay so they can be put right. Consumers may refer a dispute to an alternative dispute resolution body under Act No. 391/2015 Coll. or use the European Commission's ODR platform.

8. Final provisions

Matters not covered by these terms are governed by the law of the Slovak Republic. These terms are effective from 31/10/2026.